Privacy Statement
This Privacy Policy explains how we collect, use and protect personal information when you use WagerTales. We take your privacy seriously and set out below the types of data we gather, how we process it, and the choices you have about your information while using our site and services.
Types of data we collect
We collect several categories of information to operate your account and provide our services. This includes personal data you give us directly, technical data from your device, and transactional data relating to payments and play activity.
Personal data
Personal data covers details you provide when registering or managing your account, such as your name, date of birth, contact details and identity documents where verification is required. We also hold account credentials and any communications you send to our support team.
Technical data
Technical data is collected automatically when you visit our site and may include your IP address, browser type, device identifiers, operating system, screen size and location data where permitted. This information helps us keep the service secure and optimised for different devices.
Transactional data
Transactional data includes deposits, withdrawals, bonus transactions and game activity. We retain records of financial transactions, payment method details, currency and any required verification checks to prevent fraud and to comply with our internal controls.
Use of information
We use your information to create and manage your account, process payments, verify identity and comply with legal obligations. Data is also used to maintain account security, investigate suspicious activity and handle customer support enquiries. We may use anonymised or aggregated data for service improvement and reporting.
Data protection practices
We store personal information on secured servers and use industry-standard encryption when transmitting sensitive data. Access to personal data is restricted to authorised personnel and third-party providers who perform services on our behalf. We review security practices regularly to help protect against unauthorised access or disclosure.
Cookies and tracking technologies
We use cookies and similar technologies to provide basic site functionality, remember user preferences and analyse site performance. You can manage cookie settings through your browser, but disabling certain cookies may affect site features. Third-party analytics and advertising partners may also place cookies in accordance with their policies.
User rights
You have rights over your personal information, including the right to request access, correction or deletion of your data, and to object to certain processing. You may also request restriction of processing where permitted. We will consider each request in line with applicable law.
Access, correction and deletion of data
To access or update your information, please log into your account or contact our support team. We will handle verification checks before making changes for security reasons. If you wish to delete your account, we will close it and remove data where required, while retaining certain records where retention is necessary for legal or fraud-prevention purposes.
Information sharing and third parties
We may share personal data with service providers who help deliver our services, payment processors, identity verification partners and fraud-prevention agencies. We do not sell your personal data. Any third parties we work with are required to protect your information in line with this policy.
Privacy policy updates
We may update this policy to reflect changes in our practices. Material changes will be notified on our site or by email where appropriate. For questions or requests, contact our support team at [email protected] or check our help pages on Wager Tales for further guidance.