Responsible Gambling Policy
At WagerTales we take responsible gambling seriously. We aim to keep play safe and under your control by offering clear information, practical activity controls and links to external support. Our approach is to help you make informed choices and to provide tools to manage your gambling on a day-to-day basis.
Player protection principles
We believe gambling should be a form of entertainment, not a source of harm. We promote safe play through transparency, clear account controls and open access to support information. We encourage customers to set sensible limits and to stop if gambling stops being enjoyable.
Activity-control tools
We provide a range of tools to help you manage your activity. These include:
- Deposit limits - set daily, weekly or monthly maximums to control how much you add to your account.
- Loss limits - cap how much you can lose over a selected period.
- Session or time limits - reminders or automatic log-outs after a set playing time.
- Temporary account breaks - short-term account freezes if you need a pause.
- Self-exclusion - options to close access for a longer period if required.
Most tools can be adjusted in your account settings. If you need help applying limits we can assist via live chat or the support centre.
Deposit, loss and time limits
Set deposit limits to a level that suits your budget - for example daily or weekly amounts. Loss limits help you control overall exposure and can be applied alongside deposit limits. Time limits and session reminders are practical ways to keep play within a planned schedule. You can combine several limits for tighter control.
Self-exclusion and account breaks
If you need a longer break, self-exclusion is available. Self-exclusion closes your account for a set period and prevents you from logging in during that time. For longer-term protection you may also choose to register with national self-exclusion schemes such as GamStop in addition to any tools offered here.
Recognising signs of problematic behaviour
Common warning signs include chasing losses, spending more than planned, borrowing to gamble, neglecting responsibilities or feeling distressed by gambling activity. If you notice these signs in yourself or someone you care about, act early and seek support.
Practical tips for staying in control
- Set firm deposit and loss limits before you play.
- Decide a time budget and use session reminders.
- Avoid gambling when stressed, tired or under the influence.
- Keep bank and payment details secure and limit stored payment methods where necessary.
- Talk to someone you trust about your gambling if it becomes a concern.
Professional help and support organisations
If you need additional help, please contact recognised support services. UK organisations include GambleAware, GamCare and BeGambleAware. These charities offer confidential advice, counselling and information on self-exclusion and treatment options.
For help applying tools on your account or to discuss concerns, contact our support team via live chat or the support centre. At Wager Tales we want you to play safely and stay in control.